Welcome to our website! These terms and conditions (“Terms”) govern your use of our website https://cixgenglobal.vn/ (“Website”). By accessing or using our Website, you agree to these Terms.
1. General
a. Our Website is an e-commerce platform that enables users (“Users”) to purchase products (“Products”) from our online store.
b. By using our Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms and to use our Website in accordance with these Terms.
c. We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following any such modifications constitutes your acceptance of the new Terms.
d. We reserve the right to modify or discontinue our Website, or any portion of our Website, at any time without prior notice.
2. Registration
a. To access certain features of our Website, you may be required to register and create an account. You must provide accurate and complete registration information and update such information as needed.
b. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities that occur under your account or password.
3. Products and Pricing
a. We offer a variety of Products for sale on our Website.
b. All prices listed on our Website are in Vietnamese Dong and are subject to change without notice.
c. We reserve the right to modify or discontinue any Product at any time without prior notice.
d. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
e. We make every effort to display as accurately as possible the colors and images of our Products that appear on our Website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
4. Payment and Shipping
a. We accept various payment methods, including credit cards, debit cards, and bank transfers.
b. We will ship Products to the address you provide during checkout. We reserve the right to refuse to ship Products to certain addresses.
c. Shipping fees are calculated based on the weight and destination of the Products.
d. We will make every effort to ship your order as quickly as possible, but we cannot guarantee delivery dates or times.
e. We are not responsible for any customs or import duties that may be applied to your order.
5. Returns and Refunds
a. We only accept returns and refunds if the Product is badly damaged upon receipt. In such cases, please contact our customer service within 24 hours of receiving the Product and provide us with a photo of the damaged Product.
b. If you wish to return a Product, you must first contact us to obtain a return authorization. We reserve the right to refuse any return that does not comply with our return policy.
c. We will only issue an exchange for another similar Product, we will not issue a refund in the form of payment.
d. You will be responsible for the shipping costs associated with returning the damaged Product to us. We will cover the shipping costs for sending the replacement Product to you.
6. Intellectual Property
a. Our Website and its content are protected by copyright, trademark, and other laws.
b. You may not copy, modify, distribute, display, perform, or create derivative works of our Website or its content without our prior written consent.
c. All trademarks, service marks, and logos used on our Website are the property of their respective owners.
7. Disclaimer of Warranties
a. Our Website and its content are provided “as is” and without warranties of any kind, either express or implied.
b. We do not warrant that our Website will be uninterrupted or error-free, that defects will be corrected, or that our Website or its server are free of viruses or other harmful components.
c. We make no representations or warranties of any kind with respect to the accuracy, reliability, or completeness of the information, content, materials, or products included on our Website.
d. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
8. Limitation of Liability
a. We will not be liable for any damages of any kind arising from the use of our Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
b. We will not be liable for any loss or damage arising from any delay or failure to deliver the Products or any other breach of these Terms caused by circumstances beyond our control, including, but not limited to, natural disasters, war, terrorism, and strikes.
c. In no event shall our total liability to you for all damages, losses, and causes of action, whether in contract, tort, or otherwise, exceed the amount paid by you for the Products.
9. Indemnification
a. You agree to indemnify and hold us harmless from and against any and all claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising from or in connection with your use of our Website or your breach of these Terms.
10. Governing Law and Dispute Resolution
a. These Terms shall be governed by and construed in accordance with the laws of Vietnam.
b. Any dispute arising out of or in connection with these Terms shall be resolved through negotiation between the parties. If the parties are unable to reach a resolution through negotiation, the dispute shall be submitted to the competent court in Vietnam.
11. Miscellaneous
a. These Terms constitute the entire agreement between you and us with respect to the use of our Website.
b. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
c. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
d. We may assign our rights and obligations under these Terms without prior notice to you.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at cskh@cixgenglobal.vn.
Privacy Clause
We take your privacy seriously and are committed to protecting your personal data in accordance with the laws and regulations of Vietnam. By using our services, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Clause.
We collect personal data from you for the purposes of providing our services to you. This includes your name, contact information, and other information that you provide to us. We may also collect information about your use of our services, including your IP address, device information, and usage data.
We will not disclose your personal data to third parties without your consent, except as required by law or as necessary to provide our services to you. We may share your personal data with our affiliates, service providers, and other third parties as necessary to provide our services to you.
We will take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. We will also take reasonable steps to ensure that your personal data is accurate, complete, and up-to-date.
Cookie Collection: We may use cookies or similar technologies to collect information about your browsing activities on our website. This information may include your IP address, browser type and version, pages visited, time and date of your visit, and other similar information.
Purpose of Cookie Collection: We use cookies for various purposes, including but not limited to improving your browsing experience, providing personalised content and advertisements, and analysing website usage and trends.
Opt-Out: If you do not wish to allow cookies on our website, you can usually disable them in your browser settings. However, please note that disabling cookies may affect your ability to access certain features or areas of our website.
Third-Party Cookies: Our website may also use third-party cookies from service providers such as Google Analytics or Facebook Pixel. These cookies may collect information about your browsing behaviour on our website and other websites, and may be used for advertising or analytics purposes.
Cookie Policy Changes: We may update our cookie policy from time to time, and such updates will be posted on our website. By continuing to use our website, you consent to our use of cookies as described in this policy.
You have the right to access, correct, or delete your personal data that we hold. If you wish to exercise your rights or have any questions about our privacy practices, please contact us at cskh@cixgenglobal.vn
By using our services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Clause. If you do not agree to these terms, please do not use our services.